Return Policy
Customer’s satisfaction is our most important thing, in this belief, we promise to replace or refund under the following situations:
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Ship wrong item/wrong size/wrong address (different from provided information)/damaged item (the damage can be seen clearly). |
Replace or Full Refund |
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Low printing quality and wrong position of printing. 1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy, distorted and do not represent the quality of the print on image.
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Replace or Full Refund |
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The actual product is quite different from the announced size: the actual product is more than 1-3cm bigger or smaller than the announced size chart. Sizing Issue: The size of the garment measured according to the standard instructions does not match the size chart, which more than 1-3cm bigger or smaller. |
Replace or Full Refund |
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The actual product is quite different from the announced color. Coloring Issue: The printed color differs from the color used on the design to the extent where the outcome noticeably differs from the mockup. |
Replace or Full Refund |
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Quality cannot satisfy customer’s requirements. 1: Broken/Holes/Mechanical/Torn: Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock. 2: Embroidery issues. Including but not limited to wrong color thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design; wrong thread density. 3: Stains: Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design. |
Replace or Full Refund |
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The product is out of stock. If customer place an order, but the product is out of stock, and we haven't noticed customer in advance. |
Full refund+compensation |
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Logistics guarantee Under normal conditions. 1. Parcel is lost during shipping. 2. Logistic is not updated for 30 days. Note: Due to the long shipping time for orders in remote areas, some orders take 2-3 months to deliver, and the logistics guarantee does not apply to remote areas. |
Replace or Full Refund |
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Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense. |
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However, Panachè has the right not to assist in providing after-sale service, including but not limited to the following situations.
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Customers fill a wrong shipping address/size or color/design file. |
No replace or refund |
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All claims are submitted over two weeks after the product had been received. |
No replace or refund |
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Damaged or deformed product--- Product is damaged or deformed by customers |
No replace or refund |
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Wrong or insufficient recipient information---The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers. |
No replace or refund |
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Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcel due to personal reasons. |
No replace or refund |
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The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility. |
No replace or refund |